How to get a full refund?

May I share it as a hotel employee? Maybe a little long.

What to know

- Booking through an agent or a third party, cancelling a booking or even asking for a change of stay date will be quite difficult because the agent has already cut our money after the reservation, so he will not lose the benefit there.

- Calling the reservation hotel doesn't help because he's waiting for an agent to send his client's mail quest to the reservation team anyway.

What everyone will do is

- Cost the cancellation free if anyone fears a change of plan.

- Book at the hotel website. The price may be a little higher than the agent, but contact the sledge / cancel booking is much easier (but you have to read the terms well. Maybe the promotion will not give cancel).

But what we do and get all the money back (depending on the case, some people may get some back)

- Call the call center of the agent that we reserve (recommend choosing English or late at night so you don't wait long)

- Information or reason to change thoroughly (We booked the wrong day, but there are plans to really book)

Importantly ❗️, don't throw the call center staff, even if you wait for a long time, because he's not wrong. We come to ask him for help so he can understand us more easily.