Use psychology as a handle in any situation.

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Use psychology as

Manage in any situation.

1. Listen more than speak

He knows that most people always need someone who really listens rather than the right answer; being silent listens by heart therefore gives him easy access to other people's hearts, and also reduces the tension of dialogue.

Always.

2. Ask instead of arguing

They stop arguing to win, but choose questions so that the person in front can think, because sometimes short questions like you look at it like this, why do you soften the situation and talk?

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3. Use a name instead of a common word

He called the name of the person during the conversation because he knew that our name was the most open heart. Saying "A" instead of "You" made the audience feel more interested and trusted.

4. Reflect feelings instead of blame

He doesn't say you're wrong, but he says I understand that you feel pressured because the reflection prevents people from being attacked, but he feels like a team mate who really understands.

5. Always keep the tone soft.

He learned that tone was more important than speech; sometimes normal speech.

But with a strong tone, it makes the atmosphere worse. But with a warm tone, even if it's difficult to speak without breaking anyone's heart.

6.Take a break before responding

He did not immediately respond when he encountered a pressured situation, but chose to stop breathing deeply for a few seconds. A brief refrain made him sober and choose creative words instead of hurting each other.

7. Tell stories instead of teaching

He found that listeners tend to be better at telling real stories instead of direct ones, because stories are visual, sentimental, and make it easy for people to relate to their experiences.

8. Recognize that there are many views.

He did not hastily conclude that there was only one right way, but opened up to another view, because when everyone knew what he was thinking was worth, the conflict subsided and the talk moved on more comfortably.

9. Watch a little at the right time.

He doesn't wait for people to achieve great success to watch, but chooses small views.

For example, thank you for thinking a little compliment back to make people feel

It was valuable and later became a huge force.

10. Read body language to be

He does not listen to words, but to his eyes, tone, and gestures, because sometimes what is not said tells the truth.

Make him understand the situation and manage it more exactly.

11. Don't react with the same emotion.

He meets an angry person, but does not choose to be angry, and he responds calmly, until the other person lowers his temper, because fire never wins fire, but cold balances everything.

12. Accept your own mistakes first.

He's not afraid to say that I might miss this because first acceptance softens the atmosphere and gives others the opportunity to accept their mistakes more easily.

13. Separate people from the problem.

He doesn't blame you for making it bad, but he says how to deal with this problem because when the problem is separated from everyone

More than just protecting yourself.

14. Speak short and clear.

He doesn't explain the long stretch in tense times, but chooses to speak briefly.

To the point, because clarity reduces misunderstandings and makes everyone better at consciousness.

15. Use silence to be useful.

He is not afraid of silence in conversation, because sometimes stopping talking is a space for the person in front to think, and many times the real answer is often made after that silence.

16. Request for comment instead of order.

He didn't say to do this, but chose to ask if you think we

What should I do? Giving the other person the right to think causes more cooperation than forced?

17. Turn back and manage yourself first.

He knew some situations couldn't be solved immediately, but what he managed.

Of course, it is his own heart. He chooses to be calm, take a deep breath, and gain a foothold, because when the mind is stable, the circumstances gradually follow.

18. Use mercy as the last weapon.

He found that no technique works, but that always choosing to speak compassionately never hurts anyone. Seeing the other person as a painful human being like us can really turn the enemy into a friend.