🚨 Warning online sales people! 5 Forbidden quotes on chat channels

Have you ever? The customer greeted the chat to ask. It seems that the sale is definitely closed, but when we responded immediately...The customer is gone! Read, don't answer, or answer briefly and disappear. 😱

Maybe it's not because our products are bad or expensive, but maybe it's because of some "quotes" that we accidentally printed. Today we include five dangerous sentences that should be avoided, with a way to adjust the quotes to look professional and tie the hearts of customers!

❌ 1. "I don't know."

The word is to cut the end at the most shot of the feed, making the shop look unprofessional and uncaring.

✅ Change to: "This is a moment. Let us check the information and notify you immediately."

❌ 2. "Details are under the post / in the photo."

It seems like chasing customers to read by themselves. Customers say hello because they want to be quick and want to talk to people.

✅ Change to: Briefly summarize the focus for the customer and say, "If you want to see the specification, you can click on this link. [Attach the link]"

❌ 3. "Can't. / Yes" (curt, stubborn)

It closes the sales door immediately. Sounds faceless and doesn't try to help solve the problem.

✅ Change to: Refuse softly and offer an alternative. "We apologize for now, but we have a model...At a similar specification, do you want to see more pictures? "

❌ 4. "Customer misunderstood."

No one likes to be pointed wrong. Saying this only creates conflict and irritates customers.

✅ Change to: Listen and explain again. "Sorry for the confusion. Please explain more information as follows..."

❌ 5. Answer a short word, such as "Yes," "Um," or "Send a sticker instead of an answer."

Look unconcerned. Not eager to serve. Customers will feel we don't want to talk to.

✅ Change to: Reply with a complete sentence and show attention, such as "Acknowledge, we will carry the package. Thank you for your subsidy."

💡 Chat response is the first and most important point to tie the hearts of customers. Just change the way you type a little. Sales can jump. Try to apply it together!

💬 What about your friends? Have you ever seen any words from the store that you see and want to press off the chat? Let's share the experience in the comments. 👇

# Selling online # Reply to customer chat # Closed sales technique # Online Merchant # Online merchant