claim overcharged bus/train fare‼️
hello zesties! 👋🏻
have yall ever accidentally used the different card or devices when boarding & alighting the train/bus? & do you know it will be charged 2 times?!
fret not, im not gonna gatekeep how to get back your money! here’s how:
step 1: download simplygo
step 2: add the card in (if can, just add all your cards so that you can track your fares too)
step 3: scroll & look for the dates or “missing entry”
step 4: click in and at the bottom, you’ll see “file a claim for overcharged fare”
step 5: fill up the form. you only can get back the money for just 1 of the trip (but i filled up both “missing entry” to be safe 😅)
step 6: wait for your money to be credited back!
if you think that you might have an overcharged fare from back then, just download the app, add in the card & track back!
hope this helps. till the next one! x
If you've ever found yourself confused or worried after realizing your transport card was charged twice, you're not alone. Many commuters face the issue of using different cards or devices without tapping out properly, leading to double charges. Thankfully, with the SimplyGo app, getting a refund is straightforward. When you download SimplyGo and add all your transport cards, the app helps you track every trip and fare. If you spot a "missing entry" or suspect an overcharge, you can file a claim directly through the app. I personally found this feature very user-friendly—after filling out the form with trip details, it took just about a day to get my refund credited. Make sure to add all cards you use regularly, as the app won't track fares unless the card is registered. Also, filing for each "missing entry" separately can improve your chance of recovering your full overcharged amount, even though refunds are usually given for one segment per claim. This tip saved me both money and stress. So next time you think you might have been overcharged, don't hesitate to check SimplyGo. It's a handy tool that turns a frustrating experience into an easy, manageable process.
