Is It OK to Contact Colleagues After Hours?

I supervise a very eager intern at our company in Seattle. She's hardworking and motivated, but she's constantly reaching out for work help outside of office hours—even when I'm on vacation. Recently, while I was on a family trip to Oregon, she called me four times in two days about minor tasks that could've waited. I want to set clear boundaries but am worried about hurting her feelings or discouraging her. Yesterday, after another after-hours call, she said, "I just don’t want to mess things up while you're away." And I was at a loss for words. How should I respond to her?

#communicationskills #communications #Internship #workplacetips

2024/9/24 Edited to

... Read moreI completely get where you're coming from! I’ve been there, staring at my phone after hours, seeing a message pop up from a colleague or even an intern, and wondering how to respond without sounding harsh. It’s tough because you want to be supportive and helpful, but your personal time is precious. My biggest takeaway from these situations is that setting boundaries via text message doesn't have to be confrontational; it’s about clear, kind communication. One time, I had a new team member, let's call him Alex, who was incredibly enthusiastic but would send me project updates and questions late into the night. It wasn't urgent, but it disrupted my evenings. I realized I needed to address it. Instead of ignoring him or sending a blunt reply, I thought about the advice I'd heard about an 'empathetic approach' – similar to what was mentioned about not 'lacking kindness' in the OCR. Here’s a simple text message template I found effective, especially for initial boundary setting: Template 1: The Gentle Set-Up "Hi [Intern's Name], I really appreciate your dedication and enthusiasm for your work! Just a quick heads-up about after-hours messages – I typically reserve that time for my personal recharge, and I'll usually respond to work-related texts during office hours. Please feel free to jot down any questions and we can tackle them first thing in the morning. Thanks for understanding!" This works because it acknowledges their effort, states your boundary clearly, explains *why*, and provides an alternative. It avoids making them feel like they've done something wrong. This ties into the idea from the OCR about collecting questions during office hours. What if they still message you after that? It happened to me once or twice. That's when you might need a slightly firmer, but still supportive, reminder. Remember the 'workday as a battery' analogy from the experts? It’s a great way to frame why downtime is important. Template 2: The Gentle Reminder "Hey [Intern's Name], just saw your message come through. As I mentioned, I'm usually offline after [specific time, e.g., 5 PM] to recharge my battery for the next workday – just like we discussed! Please save any non-urgent questions for tomorrow. I'll be happy to go over everything then!" This reinforces the boundary you've already set. It's direct but still polite. The key is consistency. If you sometimes reply after hours, they'll be confused. I've also learned the importance of proactive communication during onboarding. Explaining your communication expectations from day one can save a lot of headaches. It helps prevent situations like the supervisor receiving an apology because someone didn't want to "mess things up." If expectations are clear, there's less anxiety for everyone. Sometimes, the issue isn't just about texts; it's about helping them prioritize. If an intern is reaching out because they're unsure if something is urgent, help them develop that judgment. A quick chat during office hours about what truly constitutes an emergency versus what can wait can be invaluable. This can often help you avoid needing to send a text about keeping questions to work hours, as seen in some examples. Instead, you're empowering them proactively. Ultimately, setting boundaries via text message is about respecting your own time while also coaching your team members on professional communication. It empowers them to think critically about urgency and fosters a healthier work environment for everyone. Trust me, once you master this, you'll feel so much more in control of your personal time, and your colleagues will actually appreciate the clarity!