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🚨 Error is not only 404! 11 Error types that UX / UI designers should know

The user is not angry because of the Error system, but because he does not know what is going on and what to do.

A good Error design is not just to say it's wrong, but to help users solve problems easily, reduce confusion, and build confidence in the system's implementation.

💡 What do users get?

- ✅ Understand the type of common Error.

- ✅ Design a friendly alert message.

- ✅ Reduce user confusion and frustration.

- ✅ Create a Web App and Mobile App that works better.

🚨 11 Error types to know.

1️⃣ HTTP Errors 🌐

Server or connection errors, e.g.

- 404 Page not found

- 500 Internal Server Error

- 403 Permission Denied

- 401 Unauthorized

- 400 Bad Request

- 429 Too Many Requests

- 502 Bad Gateway

- 503 Service Unavailable

- 504 Gateway Timeout

2️⃣ Network Errors 📶

caused by connection problems, such as

- No Internet.

- Timeout Connection

- DNS Error

- SSL Error

3️⃣ Authentication Errors 🔐

Identity confirmation problems, such as

- Login Failed.

- Expired Session

- Token Expired

4️⃣ Authorization Errors 👤

The user has logged in but does not have the license, e.g.

- Permission Denied.

- Role Restricted

5️⃣ Validation Errors 📝

Incorrect information, e.g.

- Required Field

- Invalid Email

- Invalid Password

- Invalid Format

- Duplicate Data

6️⃣ File Errors 📁

File errors, e.g.

- File Too Large

- Unsupported File

- Upload Failed

- Download Failed

7️⃣ Payment Errors 💳

Payment errors, e.g.

- Failed Payment

- Declined Card

8️⃣ Resource Errors 💾

Insufficient system resources, e.g.

- Out of Storage

- Memory Error

- Quota Exceeded

9️⃣ AI Errors 🤖

More common in AI systems, e.g.

- AI Generation Failed

- AI Timeout.

- Prompt Error

🔟 Business Errors 🏢

Errors from business rules, such as

- Out of stock.

- Reservations exceeded the specified amount.

- Use expired coupons.

- The list cannot be canceled after maturity.

1️⃣1️⃣ Empty State 📭 (not Error, but should be designed in pairs)

Status without data, e.g.

- No list yet.

- No files yet.

- No search results yet.

Use friendly text with a guide button such as Add Data, Refresh, Start or Clear Filter

🎯 UX / UI Best Practice

- Make clear what's going on and what users should do next.

- Use easy-to-understand language. Avoid unnecessary technical messages.

- Offer help buttons such as Retry, Go Back, Refresh or Contact Support

- Use colors and icons to communicate meaning such as 🔴 Error, 🟡 Warning, and 🔵 Information.

- Do not leave blank pages without explanation. Empty State should be designed to help navigate users.

- If it is a system error, it should be politely notified and not make the user feel it is their fault.

💬 What kind of Error have you encountered most often? And what system can handle Error so well? Let's share it!

# CreatifyX # UXUI # ErrorHandling # Emptystate # WebDesign

📌 Follow CreatifyX

Includes AI tools • Digital • Graphic Design • Practical Productivity, updated weekly 🚀

7/22 Edited to

... Read moreในประสบการณ์การออกแบบ UX/UI ของผม ผมเห็นได้ชัดว่าการจัดการ Error อย่างชาญฉลาดสามารถทำให้ผู้ใช้รู้สึกมั่นใจและไม่หงุดหงิดเมื่อต้องเผชิญกับปัญหาในการใช้งาน ระบบที่มีข้อความแจ้ง Error ที่เป็นมิตรและชัดเจน จะช่วยให้ผู้ใช้เข้าใจว่าสาเหตุของข้อผิดพลาดเป็นอย่างไร และสามารถดำเนินการต่อไปได้อย่างไร ลดความรู้สึกไม่แน่นอนและความโกรธที่มักเกิดขึ้นโดยเฉพาะเมื่อ Error หน้าจอแสดงข้อความเทคนิคที่อ่านไม่รู้เรื่อง ตัวอย่างหนึ่งที่ผมเจอบ่อยคือตอนที่ผู้ใช้เจอ HTTP 404 Not Found ถ้าแค่แจ้งว่า "ไม่พบหน้า" โดยไม่มีคำแนะนำเพิ่มเติม หรือปุ่มนำทางกลับ จะทำให้ผู้ใช้รู้สึกหลงทางและเสียโอกาสการใช้งาน ขณะที่การออกแบบให้มีข้อความที่อธิบายว่า "หน้าเว็บนี้ไม่พร้อมใช้งานในขณะนี้ คุณสามารถกลับไปที่หน้าหลักหรือลองรีเฟรชได้" พร้อมปุ่มช่วยเหลือ จะสร้างประสบการณ์ดีขึ้นอย่างมาก นอกจาก HTTP Errors แล้ว Network Errors อย่าง No Internet หรือ Connection Timeout ก็ต้องออกแบบให้แจ้งชัดเจนและแนะนำวิธีแก้ไข เช่น เชื่อมต่อใหม่หรือรอเวลาสักครู่ เพื่อให้ผู้ใช้รู้ว่าปัญหาไม่ได้เกิดจากตัวเอง อีกสิ่งที่สำคัญคือการจัดการกับ Empty State ที่บางครั้งไม่ใช่ Error แต่เป็นจุดที่ไม่มีข้อมูลให้แสดง การออกแบบข้อความที่เป็นมิตรและเสนอทางเลือก เช่น เพิ่มข้อมูลหรือรีเฟรช จะช่วยให้ระบบดูมีชีวิตชีวาและใช้งานง่ายขึ้นมาก สำหรับนักออกแบบ UX/UI ผมอยากแนะนำให้จดจำข้อผิดพลาดทั้ง 11 ประเภทเหล่านี้ และเน้นการสื่อสารที่ชัดเจน ใช้ภาษาที่เข้าใจง่าย พร้อมกับปุ่มหรือไอคอนที่สื่อความหมายชัดเจน เพื่อช่วยลดความสับสนของผู้ใช้ การลงทุนในส่วนนี้จะส่งผลต่อความพึงพอใจและความน่าเชื่อถือของแอปพลิเคชันอย่างมาก สุดท้ายอย่าลืมว่าการรับฟังความคิดเห็นและประสบการณ์จากผู้ใช้จริงเกี่ยวกับ Error ที่พบเจอบ่อยและการตอบสนองที่ดีที่สุด จะช่วยให้เราปรับปรุงระบบให้ตอบโจทย์และใช้งานง่ายขึ้นในอนาคต

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