How to fix it? Owners and employees don't think the same from day one.

💡 1. Understand clearly that "he doesn't think like us."

• Accept the fact that employees view the store as "work," not as "life" as the owner.

• Stop expecting employees to love the store as much as us.

• Distinguish that "our will" is not equal to "his duty."

💬 The owner who understands the difference is the owner who actually begins to build relationships with the team.

🧭 2. Create a "common meaning" for the team to know why what is being done is important.

• Let the team know who their work affects, such as "The customer comes back because you smile."

• Share store goals with the team, such as "We will be the store where all customers can say the name of the barista."

• Make him feel he's "part of the success," not just the workforce in the system.

💬 When the team knows what they're doing, they start doing it with their heart, not just because of their time.

🤝 3. Don't change the employee to feel like the owner, but build a system for him to "want to stay with the owner like this for a long time."

• Make clear the task system, such as who is responsible for what / who reports / how to measure

• Give balanced compliments and advice - not just blame.

• There are talk channels for him to vent, such as 1-on-1 once a month.

💬 owners with warm systems are owners whose employees don't want to run away.

💬 4. Communicate with "understanding," not "emotion."

• Every time the team misses, ask first, "What happened?" before asking, "Why did you miss?"

• Specific viewing time, such as "Like you received customers very well this morning"

• When blaming, speak for a reason, not loudly.

💬 because what the team remembers is not your words... but your tone on the day he missed.

🌱 5. Create a "team culture" where everyone feels co-owned.

• Set team rules together, such as, "If a customer comes in, say hello in five seconds."

• Let the team come up with a new store or menu decoration idea.

• There's a small Team Time period behind the store closed to talk and thank each other.

💬 a warm store, not from the atmosphere... but from the atmosphere of the team.

❤️ 6. The owner must start from "heart" before "command."

• Show the team that you are tired for everyone's future, not for yourself alone.

• To do small things that the team sees, such as washing glasses, setting tables, helping to serve.

• When the team sees the "owner taking action," they begin to feel like they "want to be with this person."

💬 Because the owner who leads from the heart... doesn't have to order, the team is ready to follow.

📌 Summary for owners:

Don't try to get the team to "think like the owner."

But make them "proud to work with an owner like you."