Look at customers as a burden. Not an opportunity...

In one cafe.

You may have the best brewed barista in town.

Smoothing milk bubble. Beautiful latte art.

It fits exactly 18 seconds.

Know every seed species.

Remember every roasting formula

But if that person...

I don't want to learn more.

Do not accept feedback

Look at customers as a burden, not an opportunity.

Good but think of yourself as "the best"

Finally...

All the skills were also just the "little frame" he was trapped for himself.

Because in a small store, the "future" does not grow from craftsmanship, but from the will of the people in the store.

Notice that

Who is the team you want to work with the longest?

Is the best person in the store?

Not always.

But the person who...

Intend to serve even if no one looks

Ready to learn even if not good at

Smile to customers even today, tired.

Ask "How to do better" instead of "Why do?"

Ready and trial and error in conjunction with the store.

Do not act to know everything

This is Attitude.

Skills that no school teaches

But reflected in every word, every action.

Hard Skill = Teachable Story

Attitude = the subject of "choosing the right person."

You can teach anyone to make coffee.

Remember the recipe. Wash the machine. Serve the food.

But you can't teach.

Let people "enjoy learning."

You can't teach.

Let people "love the service."

You can't teach.

Let people "value their own efforts."

Because of these matters.

Must be from the inside.

Attitude makes the store grow without a ceiling.

A store with Hard Skill.

Will be good at just today

But the store is full of Attitude.

Will be better every day

Because people like this...

The brew is not pretty today.

Tomorrow, ask how.

Next week, practice more

Next month, win the hearts of customers with a glass of their own pride.

It's not "immediately good."

But it's "always better."

Sustainable businesses don't need the perfect people.

But need someone who doesn't stop developing.

The true story that people own is the most obvious.

You'll never remember who made the most beautiful latte art.

But you'll remember...

Who wants to learn the most in the store?

You'll never remember who poured the shot the fastest.

But you'll remember...

Who is the person who smiles at customers every day, even the shop is busy.

And finally,

Customers will feel it too.

Customers won't know who has what level of Hard Skill.

But the customer will immediately feel...

"This store has some good powers."

That's the effect of Attitude turning into an atmosphere.

Be attentive.

Is a feeling.

That money can't buy

Hard Skill makes you "work."

Attitude makes you "grow up far."

In a little shop where everyone sees everything.

Skills are the reason we "get people in."

But attitude is why we "want him to be with us."

Skill is what's at hand.

Attitude is what's in the heart.

And the heart...

Is what customers feel, even if no one says it.

❤️ to the shopkeeper.

When casting people into the store

Don't just look for the best.

Look for the person who wants to be the best.

People like that...

Will make your little shop

There's always a bigger future than I thought.

# BossTalkCafé

# OwnerMindset # AttitudeMatters

# Good team, build a good store

# The shop that always cares wins