Apology for "Chuni Disease Attaches Ring"
On the 16th, Sun Jewel updated its official website. It posted an apology and report on the gacha gacha product "Chuunibyou ga Tingling Ring."
On the site, "Regarding the indication that" the black ring may not be included, "the product actually exists in the capsule of the gacha. However, the design and expression of our product display has caused customers to misunderstand. We sincerely accept and deeply apologize as a situation caused by our lack of consideration. We apologize."
He continued, "The following are the details about the display. First of all, with regard to" all eight types, "the items reflected in the product image of the eight types in the center are the contents of" all eight types. "However, in addition to the product image in the center, our company posted a product image that appeared to be different in color and used the exaggeration of" jet black, "which caused customers to misunderstand."
Full text
This time, we deeply apologize that we have made many people uncomfortable in terms of not being able to collect all types of "Chuni-byou ga Tingling Ring." Regarding the matter you inquired, we confirmed the facts at our company, so we will respond as follows.
Regarding the point that "the black ring may not be included," the product actually exists in the capsule of the gacha. However, the design and expression of our product display has caused customers to misunderstand. We sincerely accept and deeply apologize as a situation caused by our lack of consideration. We sincerely apologize.
The following are the details about the display. First of all, regarding the "8 types," the items reflected in the product image of the 8 types in the center are the contents of "8 types in total." However, our company has misled customers by posting product images that look different in color besides the product image in the center and using the exaggeration of "jet black."
The product recognized as Atari by the customer has been processed as "antique plating," and depending on how the plating is applied, it looks more like "silver" than "black." In the center photo, a photo with a color close to silver color is posted, but in the photos posted around it, it uses an emphasized expression as if it is "complete black," and the impression of the real thing and the image is significantly different, making it feel that "there is no hit."
We sincerely apologize for selling products with expressions that may lead to misunderstandings by customers. In the future, we firmly promise to thoroughly display and image expressions that can accurately convey the color and texture of the real thing. We sincerely accept the harsh words we received and will strive to improve the whole company so that we will never cause such inconvenience again.
I understand that this is a selfish request, but I would appreciate it if you would continue to give us your candid opinions and help us grow.
Sun Jewelry Division
私も以前『中二病が疼くリング』のガチャを試したことがありますが、公式のディスプレイ画像と実物の色味が違う点に疑問を感じていました。特に「漆黒」という表現は実際の商品に比べてずいぶんと強調された印象で、手に取った時に“本当に黒いの？”と戸惑う人も多いと思います。 記事でも触れられているように、「アンティークメッキ」の加工によってリングの色味に個体差が生じ、銀色に近く見えるものもあるとのこと。これらの違いがユーザーにとっての“当たり”の認識を揺るがせてしまったのではないでしょうか。 さらに、商品の画像が複数掲載されている中で色味の違いを明確にしていなかった点が混乱を増やしており、購入前に期待していた印象とのギャップが生まれてしまいました。こうした問題を踏まえ、メーカー側の今回の謝罪は誠実さを感じられ、今後の表示や説明の改善が期待されます。 ファンとしては、正確な商品情報の提供があることで安心してガチャを楽しめるようになることを願っています。今後は実物と画像の色味差を明示し、また誇大表現を避ける ことで、ユーザーの不満が少なくなると良いと思います。
