When the owner makes it right when it was wrong!

Booking appointments can sometimes lead to unforeseen challenges, much like what happened with Kate, the owner of Soul Salon. Things don’t always go as planned, especially when unexpected illness strikes. However, what truly sets a salon apart is how they handle such situations. In my personal experience visiting Soul Salon, I found that Kate’s sincere apology and effort to make things right truly enhanced my visit. Not only did she provide a relaxing head massage, but the cut and styling were carefully tailored to my needs, almost exactly what I had envisioned. This attention to detail, even after a scheduling hiccup, made me appreciate the professionalism and care offered at Soul Salon. If you live in the Lewiston/Auburn area and struggle with issues like frizzy hair, which can be difficult to manage, visiting a stylist who genuinely understands your hair type is key. Kate’s expertise and willingness to go above and beyond reassured me that Soul Salon prioritizes customer satisfaction. For anyone hesitant to try a new salon due to concerns about last-minute changes or cancellations, my experience highlights that compassionate customer service can turn potential negatives into positive outcomes. It’s always a good idea to communicate your preferences ahead of time and understand the salon’s cancellation policies, as I did by requesting at least one to two hours notice. This helps set expectations and fosters mutual respect. Overall, Soul Salon offers more than just haircuts — they provide a personalized and restorative experience that leaves you feeling pampered. Whether it’s dealing with #frizzyhair or simply treating yourself to some self-care, this local gem in Lewiston is worth a visit. The combination of skilled hairstyling and genuine care truly makes it stand out among salons in the area.