'"Help Desk" âïļ
Each year the Entire Facility ð shutdown for a week for Inventory Audit ð I worked the Graveyard ðŠĶ shift and Sunday evening ð we crank back up at 7pm full operation, and this is the most chaotic night ð of all, we rely totally on our Excalibur Tracking System to bring everything back online and it just doesn't happen smoothly and as a Supervisor I spend hours on the phone ðą with our Help Desk Technicians who monitor our Tracking System, one section is up and running while another section still struggling, many times we have to shut the entire System down and start over from scratch this is nerve wracking and exhausting, the Help Desk Technicians get frustrated and stop ð answering the phone ðą, because other Departments are blowing up the line, The Help Desk Technicians are two blocks away in a Building ðĒ and sometimes they send a Technician to evaluate the problem and it's still to no avail, production still at a halt for hours, and finally we are back online....you would think ðĪ by now we could alleviate these Start up issues, however it never happened ð