วิธีแก้ไขข้อผิดพลาด "คุณยังไม่ได้เข้าถึง Google Play Store ด้วยอีเมลนี้" บน Android

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Error: You haven't accessed the Google Play Store app on your device with this email account

This error can appear when you're trying to install an Android app on:

Your computer

An Android mobile device that isn't linked to your Google Account

A non-compatible device

Troubleshooting

Link your Google Account to your phone or tablet

Important: Most apps from the Play Store can’t be installed on computers other than some Chromebooks.

If you get this error on an Android device, make sure you’re signed in to your phone or tablet with the correct Google Account.

On your computer, go to Google Play.

At the top right, click your profile picture.

If you're not signed in to the right account, click Sign out, then sign in again with the right account.

On your Android phone or tablet, open the Google Play Store app .

New device: If your device is new, sign in with your Google Account.

On a device you've added apps to before:

At the top right, tap your profile picture.

If you want to use a different account, tap the Down Arrow .

If the Down Arrow doesn’t appear, add the account you want to link to your device.

Search for the app you want to install on your device.

Tap Install.

After you install an app, your phone or tablet links to your Google Account. Within a few minutes, you can use your computer to install apps onto your device.

I'm trying to install an app on a Kindle

Apps from Google Play can't be installed on Kindle devices. Try visiting the recommended app store for your device, like the Amazon Appstore for Kindle.

I'm trying to install an app on this computer

Other than some Chromebooks which run the Google Play Store, apps from Google Play can't be installed on most computers. Try visiting the recommended app store for your device instead:

I'm trying to install an app on a non-Android device

Apps from Google Play can't be installed on non-Android devices. Try visiting the recommended app store for your device instead:

Apple iTunes App Store for iPhone and iPad

Amazon Appstore for Kindle

Windows Phone App Store

I'm using a work or school account

If you're using a work or school Google Account, you may not be able to install Google Play apps on your device using your computer.

You can still use the Google Play Store app on your device to download apps.

Give feedback about this article

Need more help?

Try these next steps:

Post to the help community Get answers from community members

Fix an issue

Can't sign in to your Google Account

Error: You haven't accessed the Google Play Store app on your device with this email account

Fix internet connection problems on Android devices

Google Play Terms of Service

Language

Ask Google Help

Help Center

Community

Get started with Google Play

Google Play

Google Play Store

Error: You haven't accessed the Google Play Store app on your device with this email account

This error can appear when you're trying to install an Android app on:

Your computer

An Android mobile device that isn't linked to your Google Account

A non-compatible device

Troubleshooting

Link your Google Account to your phone or tablet

Important: Most apps from the Play Store can’t be installed on computers other than some Chromebooks.

If you get this error on an Android device, make sure you’re signed in to your phone or tablet with the correct Google Account.

On your computer, go to Google Play.

At the top right, click your profile picture.

If you're not signed in to the right account, click Sign out, then sign in again with the right account.

On your Android phone or tablet, open the Google Play Store app .

New device: If your device is new, sign in with your Google Account.

On a device you've added apps to before:

At the top right, tap your profile picture.

If you want to use a different account, tap the Down Arrow .

If the Down Arrow doesn’t appear, add the account you want to link to your device.

Search for the app you want to install on your device.

Tap Install.

After you install an app, your phone or tablet links to your Google Account. Within a few minutes, you can use your computer to install apps onto your device.

I'm trying to install an app on a Kindle

Apps from Google Play can't be installed on Kindle devices. Try visiting the recommended app store for your device, like the Amazon Appstore for Kindle.

I'm trying to install an app on this computer

Other than some Chromebooks which run the Google Play Store, apps from Google Play can't be installed on most computers. Try visiting the recommended app store for your device instead:

I'm trying to install an app on a non-Android device

Apps from Google Play can't be installed on non-Android devices. Try visiting the recommended app store for your device instead:

Apple iTunes App Store for iPhone and iPad

Amazon Appstore for Kindle

Windows Phone App Store

I'm using a work or school account

If you're using a work or school Google Account, you may not be able to install Google Play apps on your device using your computer.

You can still use the Google Play Store app on your device to download apps.

Give feedback about this article

Need more help?

Try these next steps:

Post to the help community Get answers from community members

Fix an issue

Can't sign in to your Google Account

Error: You haven't accessed the Google Play Store app on your device with this email account

Fix internet connection problems on Android devices

Google Play Terms of Service

Language

Ask Google Help

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