I totally relate to the frustration of asking for no ice in drinks and still ending up with a regular amount of ice. From personal experience, many coffee and refresher chains include ice as a default part of the beverage ingredients, which makes customization challenging. Even when you request light or no ice, the staff sometimes follow the standard preparation methods or their training, which can lead to inconsistency. One helpful tip I've learned is to explicitly confirm with the cashier or barista that you want your drink prepared without any ice, not just light ice. Sometimes, making your preference clear upfront helps avoid confusion. Also, visiting stores that allow special customizations via their mobile app can improve your chances of getting exactly what you want. The inclusion of ice as an ingredient impacts not only the drink's dilution but also the overall quantity of beverage you receive. Those of us who prefer no ice often do so to savor more flavor or get more actual drink volume. While some brands argue ice changes the taste profile, it shouldn't overshadow customer choice. In the end, it's a simple request—just a true "no ice option"—that should be respected. Hopefully, as consumer feedback grows, chains like Dunkin' will update their practices to better accommodate customization and reduce this kind of irritation. Until then, staying polite but firm with your order and trying different store locations can sometimes make a difference.