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KPI HR is not difficult.

💼 KPI HR is not difficult...

But many organizations are "wrong from the beginning." 🥲

Today teaches the HR team how to make KPIs.

To measure it. It works.

Not just do a pretty delivery and put it in a drawer. 😊

📌 good KPI. Gotta answer that.

"What does the organization get?"

It's not just "What does HR do?"

# HR # KPI # HR work # HR rookie # Supervisor# Lemon8TH # HRTeam

5/14 Edited to

... Read moreผมเคยเห็นหลายองค์กรที่ตั้ง KPI สำหรับฝ่าย HR แบบผิดหลักการ ทำให้ผลลัพธ์ที่ได้ไม่สอดคล้องกับเป้าหมายองค์กรจริงๆ สิ่งที่ผมได้เรียนรู้จากการสอนทีม HR เรื่องการทำ KPI คือ ควรเริ่มจากการเข้าใจวัตถุประสงค์หลักขององค์กรก่อน จากนั้นกำหนด KPI ที่สะท้อนผลลัพธ์ที่ชัดเจน ซึ่งไม่ใช่แค่ตัวชี้วัดว่า HR ทำอะไรบ้าง แต่ต้องเป็นตัวชี้วัดที่แสดงให้เห็นว่าองค์กรได้รับประโยชน์อะไรจากหน้าที่ของ HR เช่น อัตราการรักษาพนักงานสูงขึ้น หรือเวลาตอบสนองต่อการรับสมัครพนักงานลดลง อีกสิ่งสำคัญที่ผมแนะนำคือ การทำ KPI ควรมุ่งเน้นไปที่ความสามารถในการวัดผลอย่างมีประสิทธิภาพ และนำผลลัพธ์ไปปรับปรุงการทำงานได้จริงแทนที่จะทำแค่รายงานส่งให้ครบตามกำหนด ผมได้ทดลองนำวิธีนี้ไปใช้กับทีม HR ที่ดูแลอยู่ ผลที่ได้คือทีมงานมีความเข้าใจที่ชัดเจนขึ้นว่างาน HR ของพวกเขามีผลกระทบต่อองค์กรอย่างไรและช่วยขับเคลื่อนเป้าหมายของบริษัทได้อย่างไร นอกจากนี้ยังส่งผลให้บรรยากาศการทำงานมีความกระตือรือร้นและมุ่งมั่นมากขึ้นอีกด้วย โดยส่วนตัวมองว่า KPI ที่ดีไม่ใช่แค่ตัวเลขหรือเป้าหมายที่ตั้งขึ้นมา แต่ต้องเป็นเครื่องมือที่ช่วยให้ทุกคนในองค์กรได้เข้าใจบทบาทและหน้าที่ของตนเองอย่างชัดเจน และสามารถปรับปรุงงานให้เก่งขึ้นไปเรื่อยๆ

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