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🚨 Just know that TrueMoney has a fee! Top up anyway. It's deducted 6 baht. Very confused. 😭

6/27 Edited to

... Read moreถ้าใครกำลังสงสัยว่า “โอนเงินออกจากทรูมันนี่ ค่าธรรมเนียม” คิดยังไง หรือทำไมอยู่ดี ๆ ถึงมีแจ้งว่า True เก็บค่าธรรมเนียม/โดนหัก 6 บาท เราขอสรุปแบบที่เราไปเช็กมาแล้ว (จากที่เจอมากับตัวเอง) ให้เข้าใจง่าย ๆ นะ 1) ทำไมถึงโดนหัก 6 บาท ทั้งที่เมื่อก่อนเหมือนฟรี อันนี้หลายคนพลาดเหมือนเรา คือบางรายการใน TrueMoney จะมีโควต้า “จำนวนครั้งที่ฟรีต่อเดือน” พอเกินจำนวนครั้งที่กำหนด ระบบจะคิดค่าธรรมเนียมต่อครั้งทันที ซึ่งเคสที่เราเจอคือมีข้อความเตือนทำนอง “เติมเงินเข้าไม่ฟรีแล้วนะ” และแสดงยอดค่าธรรมเนียม 6 บาทในหน้ารายละเอียดรายการ 2) โอนเงินออก/เติมเงิน แบบไหนที่มักเจอคำว่า ‘ค่าธรรมเนียม’ - การทำธุรกรรมถี่ ๆ จำนวนครั้งเยอะในเดือนเดียว (เช่น เติมทีละน้อยหลายรอบ หรือโอนออกหลายครั้ง) - บางช่องทาง/บางประเภทบริการอาจมีเงื่อนไขต่างกัน ควรดูข้อความแจ้งเตือนก่อนกดยืนยันทุกครั้ง เพราะหน้าสรุปจะบอกชัดว่า “มีค่าธรรมเนียม” หรือไม่ 3) วิธีเช็กก่อนกดโอน/กดเติม ว่าจะโดนหักไหม (กันพลาด) สิ่งที่ช่วยเราได้คือ “อย่ากดยืนยันเร็ว” ให้หยุดดูหน้าสรุปก่อนจ่าย/ก่อนยืนยันรายการ 3 จุดนี้ - บรรทัดค่าธรรมเนียม: ถ้าขึ้น 6 บาท แปลว่าจะโดนหักแน่ ๆ - ยอดรวมที่ต้องจ่าย/ยอดที่จะถูกตัด: บางทีค่าธรรมเนียมถูกรวมไปแล้ว - ข้อความเตือน: มักขึ้นคำว่าเก็บค่าธรรมเนียม หรือไม่ฟรีแล้ว 4) ทริคส่วนตัวที่ช่วยลดโอกาสโดนค่าธรรมเนียม - ถ้ารู้ว่าต้องเติมหลายครั้ง ลอง “รวมยอดแล้วเติมครั้งเดียว” แทนการเติมทีละน้อยบ่อย ๆ (ช่วยคุมจำนวนครั้ง) - วางแผนโอนออกให้เป็นรอบ เช่น โอนครั้งเดียวปลายวัน/ปลายสัปดาห์ - เก็บสลิป/ประวัติรายการไว้ดูย้อนหลัง เผื่อเดือนนั้น ๆ เราทำรายการเกินโควต้าไปแล้วจะได้รู้ตัว 5) ถ้าโดนหักไปแล้ว ทำอะไรได้บ้าง อย่างแรกคือเปิดดู “รายละเอียดรายการ” เพื่อเช็กว่าค่าธรรมเนียมมาจากรายการไหนแน่ ๆ แล้วค่อยตัดสินใจว่าจะปรับพฤติกรรม (รวมยอด/ลดจำนวนครั้ง) หรือถ้ารู้สึกว่าผิดปกติจริง ๆ ควรติดต่อช่องทางช่วยเหลือของแอปพร้อมแนบสลิป จะอธิบายได้ง่ายขึ้น สรุปของเรา: ประเด็นไม่ได้อยู่ที่ TrueMoney ไม่ดีนะ แต่เงื่อนไขมันเป็น “คิดตามจำนวนครั้ง” พอเราเติม/โอนถี่เกินไปก็มีสิทธิ์เจอค่าธรรมเนียม 6 บาทแบบงง ๆ ได้ ใครใช้งานประจำแนะนำเช็กหน้าสรุปทุกครั้ง จะได้ไม่เสียเงินฟรีแบบเรา

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