Understand the customer To be like understanding friends

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1. Listen deeply, not just listen through

Many customers don't want an immediate answer, but they want to know if we listen to them, like when a friend complains, we don't rush to solve a problem, but we just listen to them until they're comfortable.

2. Observe as before sale

Understanding a customer is not just asking, but observing what he doesn't say. Maybe he doesn't exactly say what he likes, but if we look at behavior, we can sell almost without offering.

3. Don't sell like cramming.

No one likes to be rushed to buy things, and friends don't like them, and customers, too, if we give them space to make their own decisions, they feel like we're reliable, not just want their money.

4. Answer with heart, not system

Customers want to talk to people, not bots. Warm, attentive answers.

Will change his feelings immediately, even if he asks.

But if we make it feel like talking to a friend, he'll always remember us.

5. Help when he needs the most

The day when a friend is in trouble and we help, that's the day when friendship is strongest, and the client is the same. If he has a problem and we solve it in time, he will never forget that feeling.

6. Use words that comfort, not hurt.

Maybe just change from a passive speech to a soft sentence.

It makes the customer feel like we're standing next to him, not against him.

More powerful than we thought, use it well, and he'll be with us for a long time.

7. Professional responsibility

If the customer is dissatisfied, do not push the burden or blame the luck, we must show attention and find a solution, not unlike when the friend regrets, and we stand next to him, not walk away.

8. Keep trust as best as possible

The customer gives us the first opportunity because of trust. If we disappoint him, he will not come back. Do not make the customer feel that he has made a mistake choosing us.

9. Read the mind from what he doesn't say.

Many customers don't honestly like it or dislike it, but they

Signaling something like reading and not answering or being quiet.

We just need to learn to interpret and understand him better.

10. Create the experience he wants to tell.

People who really like us don't have to ask to tell. They will make us.

If we make him feel wow, like when a friend introduces a good store,

Without a commission.

11. Feel special, even small.

Customers don't always want big things, sometimes just remembering his name or getting a little something, they feel like we care, like a friend who doesn't forget our birthday without a big gift.

12. Understand the mood before offering

Some days the customer is tired, some days he's ready to talk, if we know how to read emotions, we'll offer the right thing at the right time, and he'll know that we're not just vendors, but understanders.

13. Tell by heart, not stuffed with campaigns.

Instead of saying how good things are, tell us why they want them to use them. Customers will know that we are sincere, like when a friend suggests good things from a direct experience, not just because of a promotion.

14. Give customers time to understand us.

Some customers don't buy immediately, it doesn't mean they don't care, they just need time, we shouldn't rush or feel sorry, because sometimes a stable relationship starts with a gradual understanding.

15. Always forgive and open up new opportunities.

If a customer ever cancels, changes his mind, doesn't block his chances forever, he may just not be ready, like some friends who are apart, but one day he will come back better.

16. Give without hope of immediate return.

Good content, free advice, or good words that we give customers may not make them buy immediately, but they will become good memories that bring them back on a ready day.

17. Unselfish sales today until discredited tomorrow.

If we only hope to sell without caring about customer feelings, one day he will never come back, but if we think about the long term, he will be a customer who stays with us for a long time and tells us sincerely.

18. Make him know that we are always here.

Even if he doesn't buy or disappear for a long time, if we send good messages, share valuables without disappearing, he will know that we are a brand that doesn't leave each other, like the friends who are always there.

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