👩‍💻 What is the Technical Support Officer job?

Many people may wonder what the "Technical Support Officer" or the Technical Support Officer is doing. This job is actually a * * hero behind the house * * who solves problems, helps and makes IT systems work in a slippery way. 🚀

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📌 The main functions of this line.

* Solve a broken device or system. 😅

* Ready to install new equipment and software.

* Keep answering questions, help users (Users) 🗣️

* Check / maintain system to work continuously

* Sometimes you have to work against time, because the system stops = the whole organization stumbles. 🕒

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🛠️ What skills do you need?

* Technical knowledge (IT line is to be tight) 💻

* Solve the problem quickly 🔧

* Good communication, because it is difficult to explain.

* Customer service + sedation

* Manage multiple times and tasks simultaneously.

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🎓 School Path & Career

* MOST END LINE * * Science-Computer / Engineering / IT * *

* May be capped with specialized certificates such as Cisco, Microsoft, CompTIA.

* Continue to move to System Admin, Network Engineer or IT Manager 🏆

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Anyone who likes to * * solve problems, think fast, do fast and stay with new technologies * * Technical Support is the answer to the problem, it seems to be behind the scenes, but it's really very important because without them, the system stops the whole organization! 😱

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