Share your first home examination experience, dream home, remember to forget

Today, we would like to ask permission to share a home examination experience that we remember to make an illustration to our friends.

I do not want to come to the credit of such companies in any negative way. I want to share the experience you have received. Other people may not meet us, but we are real customers, actually pay, do not have a shill review.

At the close of the first quarter, I bought a house for the Economy Project, Don Muang, where I hired a home inspection service with a famous page (H), a page of about 40K followers, there were a lot of reviews, and there was a net idol review, which compared the price, and the rating was slightly more expensive than the others, and only checked on weekdays. If Saturday Sunday is a little more, the reason for considering this, especially by choosing from the reviews in the home show group.

The day of the inspection, the team called a little late, 15 minutes from the appointment time, but the call was made in advance, which we did not like. The team arrived at two people. The team leader looked at the age, probably quite young, because the profile of the line is still a dress.

It's time to actually check the system work, we think it's done as usual, because it doesn't have 100% knowledge. It's been discussed and explained quite well, but the point of intuition started.

1. Paint marks, cracking plaster marks, some chipping staircases. We have asked the team not to stick the stickers? The team said that they do not have to stick because they notify the painter and the whole staircase already.

2. After the repost examination, there is a very fast operation. About the next morning, the repont has been sent, but it is written that mainly from copying paste, such as in the wrong customer name e-mail / flight, the drone cannot fly because it is a no-fly area, but in the repont explored by flying drones, etc.

3. In the writing report, take a picture and a broad circle as a whole, and put, for example, in the front garage, the whole garage, and write, keep the overall color.

At first, we were not addicted to anything because we thought it might be normal for a standard home examination.

However, the story started when we went to get the copy and looked at the house again.

1. The last house, the team of hundreds of thousands of talents kept the work. The point where this sticker is not attached, the team does not keep such marks anyway.

2. Important note that the outer fence area does not detect and paste any stickers. The spots noticed by 1. There are cracks in the wall, 2. The bell position is crooked, 3. The lights on the wall do not cover the wire holes, and so on.

3. The surprise began to see the other back, the sticker in front of the house was full, and our back in front of the open house was alone.

So we didn't feel okay with the inspection work this time, but still thought that we could negotiate, so we greeted Admin to talk to the manager. The result was that the manager contacted me, but the manager's talk completely changed the feeling of this company. Speaking even though the fact story was not known, did not check the information before talking, but said, "I don't know which team went in," but denied that it might be the team of hundreds of thousands of people, shirking the responsibility that if the customer was dissatisfied in round 2, I changed the inspection team, but I was not responsible for the first time, there was a defect. Just emphasize. "I do not miss the work of the customer, most of the work is only the color collection, the beauty," which throughout the talk is fierce, the kind of struggle to argue and provoke every sentence, reiterate that every sentence, the size of our recording is still up, and say that I ask for permission to record the sound, and when I ask for a review of the experience I have received, it provokes back that my company (H), why is it? The review in Social is what, and any is to shirk everything. Blame a lot of people, blame a lot of stickers, bad, do not listen to us, explain, only provoke our side and Severe lack of maturity to deal with customers.

Finally, what he got back was that he gave us a proposal. What to do? I initially offered to ask you to check the marginal work that you didn't put in the report in detail, the wall and fence work, the cracked plaster area, and the mess. He said that he would talk to the adults and would reply.

After replying that he had called the appointment at 11: 00 the next day, the team would check it out. The sentence was that he was the one who made the appointment himself, could not postpone any time, and did not inquire about our schedule, whether it was convenient. Said that Q was very busy from Bang Na, where we had a flight, our girlfriend worked at the office, went to see the meeting, 1: 00, 10: 00? He also said no. "The customer wants to check, isn't it? Will it be over?" We initially had to answer that.

After we and our girlfriend rethought, we were no longer comfortable trusting the team in the home inspection and did not want to interfere with the person, then called to ask for permission to cancel the examination and asked if we had not checked the second time as promised to ask for a refund. Finally, he still concept in every sentence of provocation, such as "Contact Admin. Anything else?" And finally, what he said was to refund 1000 baht from 8000 baht check, but we did not want to interfere and wanted to end the problem.

Finally, before you hang up, the other side says that if there is any discomfort, you can notify him. When you say to him, "Before you talk to the customer as a manager, you should find out first. Anything that is unknown, you do not rely on blaming others, go back and prove the facts from the team and inform the customer back, and the speech is improved." But like I didn't finish the sentence, he started and didn't listen anymore, so he cut the line with the words, "You give us feedback, but you're not ready to listen, so you don't ask," and then cut the line.

This is the end of the story, which we hired a new guy to examine, and it's like starting over, because every lot of stick points have new spots, which we think we're right to give up money, because the house isn't cheap, doesn't want to cause big problems in the future.

I'd like to tell everyone that before choosing a home inspection company, try to choose the owner or professional to check the page itself or the team is ready. We think we might be screwed up to find jackpot, find a team that may be botched, but the specific solution of your manager, m...The so-called lack of maturity to talk to customers harshly and do not care about the reputation of the company accumulated in any way.

We have evidence for the recording of the conversation and the photos and the spots I found, but we don't want to go down for the length of the stretch, just a reminder. Thank you.

# Home inspection company # Check the house # Home inspection by civil engineer # Home inspection by engineer # First house