Who has ever been hit like this? We were hit and very sad.🥲
The story is very long, but please comment that we are wrong. 🥲
We traveled to Hua Hin. We took our family with us. The first night we went to another place because we went to the concert before that. The next night we booked another place as a seaside villa. In the picture of a beautiful room. Very nice to stay. The price is 3000 baht per night. We booked 2 rooms. We are planning to reserve 1 room or add a bed. The total value we have to pay is 7000 +.
We and our family were very excited to stay and buy food to prepare for rest. But when we arrived, there were many very bad events. At first, we went in. Everything looked fine. The receptionist spoke well, so we paid half more from the deposit to 3000 baht, paid more to 6000 baht, and asked for time to see the room first to make more decisions about whether to reserve more rooms.
When I went to see the shelter, there was a female employee who introduced the room. When I first suggested the room, the employee asked if I would add a bed. So I informed me to see which room to add. The employee hurried to take us to see if the addition was here like this. I told you, and I was thinking. Because if I added, I saw the room looks pretty narrow, so I wanted to check first.
Therefore, I would like to see another room as well. Not yet walking out of the first room, the staff turned around to say that the summary will be supplementary, so I said, can I have a second time? Because we want to discuss first if supplementary sleep is difficult, because now everyone in our family has not yet talked about how to sleep because the staff is constantly accelerated.
Later, when we asked for time to go, the staff told us that, ok, but have to inform before 5: 00, because the staff will return at 5: 00, we then said yes. When we go to see the other room, the same staff stood at the door and turned to say to us again, or can you tell us again? Because it will be done. This action, we have not even stepped to see the other room. I was asked again. At our house, I was confused about why to speed up, so I replied that everyone has to take time to think. Can I think first?
So the staff was silent. After that, we walked into room 2, which walked away. We felt that the floor was wet and wet. We asked the staff why the floor was so wet. The staff said that the moisture from the sea made the floor wet. We would only notify the housekeeper to rub it. We were ok. Then the staff went out. We were consulting with the family how to do it or to reserve more. In the meantime, the housekeeper came in with our grandmother who went to see room 2 on the floor wet (because Grandma didn't know about the floor) and Grandma walked less than half the room, exclaiming, "Oops." Why is the floor wet? Aunt Maid hurriedly replied immediately that the customer opened the balcony door and opened the air conditioner. The room would be damp like this. When we heard this answer, we and Grandma were confused. Well, how are we wrong? 😅 My grandmother replied, but we just walked in. Aunt Maid suddenly replied that yes. My grandmother asked again that we just lifted the bag down. He still confirmed the original word yes. Because the customer did, so my grandmother joked back that Ao was wrong to walk in and laugh with us.
At that time, we were very upset and did not understand the actions of the staff, but still calm down because we wanted to rest and give this trip the best, so we went to ask about the room to book more, what area to book, but to meet the same staff, and quickly, we went to see the room, as before, so we were quiet and waiting for the same receptionist to communicate with the other person.
In the meantime, I started to feel like I didn't want to rest, so I walked back and asked Grandma if I canceled, okay? Grandma still asked me back if I can cancel. If I can, I can cancel. But Grandma is okay.
So we walked back to the counter again to inquire. While walking to see another of our relatives who came together, talking to the employee who hastened us with anger. The employee raised his hand to apologize. But my cousin warned him that it was not okay for him to do this. We heard about it, but didn't pay attention. Hurry and walk to ask about cancellation and refund. The receptionist said yes. And the customer already has a place to stay? We replied that no. But fine. We went to look forward. Thank you very much. For understanding, the receptionist said sorry. Ask for our account number to refund. We went to find another place to stay. Reserve again, although the money has not been returned. After about 1: 00 pm, the owner has Pim passed the page saying that it is not returned because he asked his subordinate. Loud Nong said that the customer pointed out the insults to him despite all the good words. Ready to say that the picture on the camera that the subordinate is sorry. At this point, like the bright eyes, his subordinate intentionally walked to apologize in front of the camera in the same shot that our other cousin was cracking at him, but with other people, he did not have to apologize at the scene (this one thinks by himself)
🤨 us like? Confused.
So I tried to explain the owner and call, but there was no reply and any call. This one, we were very happy because it was like being confused.
After reaching the employee, I will contact him. After that, the owner called back to talk to us. But I didn't speak well. I said that I would return it as a discount. I like whatttt. I agreed to leave even if I didn't even have the money. Then why would I come back to stay? I replied that I am not comfortable accepting this offer. I want the refund. He said that the hotel does not have a deposit refund policy, so I said that I paid the full amount. 6000 baht because I didn't think I would find anything like this. The accommodation also confirmed the original word "no refund" and told us that if not ok, I might have to talk to the police station. Yes, and then said that because we threatened to take the money back, so we said sorry. When to threaten? He said that not accepting the discount offer is to intimidate us.
So we said, well, it's okay. I'll figure it out. Thank you and hang up.
For about two minutes, he got back in touch to negotiate and said he didn't say he was going to the precinct and I'm sorry, I'll give half of it back, so I'll think about it.
Then we asked our girlfriend to call back to talk to him. Our girlfriend explained the whole story again and asked him to listen to improve his staff and recognize the actions of his subordinates. Our girlfriend said that we are not the person who lulled your brother to pay respect, but we are the other person who transferred everything. We saw the review of the staff, but we talked to Admin when booking Admin very well, so we came. Finally, he listened and apologized and returned half the money. We are ok but waste time and nothing.
Has everyone ever experienced an event like this?
สำหรับใครที่วางแผนจะไปพักที่หัวหินหรือตามสถานที่ท่องเที่ยวอื่นๆ การเลือกที่พักที่มีรีวิวชัดเจนและพนักงานบริการดีเป็นสิ่งสำคัญมากจากประสบการณ์นี้ ทำให้เราได้เรียนรู้ว่า การสื่อสารกับเจ้าหน้าที่และตรวจสอบเงื่อนไขการจองอย่างละเอียดตั้งแต่แรก สามารถช่วยลดปัญหาได้มาก นอกจากนี้ หากเกิดเหตุการณ์คล้ายกัน ไม่ว่าจะเป็นการถูกเร่งเร้าให้ตัดสินใจ การพบปัญหาความชื้นในห้อง หรือการบริการที่ไม่ประทับใจ อย่ากลัวที่จะเรียกร้องสิทธิ์ของตัวเอง เช่น ขอคุยกับผู้จัดการ หรือขอรับคำยืนยันเป็นลายลักษณ์อักษรเพื่อปกป้องผลประโยชน์ทั้งสองฝ่าย อีกเรื่องที่แนะนำคือการเก็บหลักฐานทุกครั้ง ทั้งรูปถ่ายห้อง สภาพห้อง พฤติกรรมพนักงาน หรือการสนทนา เพื่อใช้ยืนยันเมื่อต้องการเจรจาคืนเงินหรือร้องเรียนเมื่อเกิดปัญหา การเตรียมตัวเหล่านี้ช่วยให้คุณไม่ต้องพบกับสถานการณ์ที่เครียดและเสี่ยงต่อการถูกเอาเปรียบ สุดท้าย การแชร์ประสบการณ์ส่วนตัวเช่นนี้ จะช่วยเพิ่มความรอบรู้ให้กับนักเดินทางคนอื่นๆ และสร้างแรงกดดันให้ที่พักหรือโรงแรมพัฒนาในการบริการลูกค้าให้ดีขึ้นค่ะ
