When the passengers are angry and dissatisfied, how does Jane cope? 🌟✈️

This is a common occurrence for service professionals, especially stewardesses, as we work with people with emotions, feelings, and expectations from service users. ❤️✈️

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Of course, when the service that the passenger should receive is not as expected, it makes the passenger feel disappointed and dissatisfied. It is not wrong for the passenger to have a reprimand and challenge what he should receive.

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For example, the real incident that happened to me recently was a flight file from southern Thailand.

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This incident was caused by unclear communication between the elder Jane himself and the passenger, thus causing misunderstandings, and the passenger expressed his displeasure with louder phrasing and tone.

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During the incident, we knew that the passengers were in a disgruntled mood.

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So every time Jane comes across an event like this, or in the same way, what Jane does is 💚📌✨

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1. Listen carefully to what the passenger says, what the passenger wants, what the mistake is.

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2. Knowing the origin and cause of the mistake, what I choose to do is "apologize."

An apology alone cannot entirely negate the mistakes made.

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But at least it will give passengers the impression that we are aware of the mistake made. 📍❗️

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3. Knowing what the error is, we must immediately correct it as we and the team can.

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Coping with all of Jane's words, expressions or reactions performed in front of passengers, is very important. Do not hot head, do not draw your face and argue with the passengers.

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Because that moment, the passenger is in the middle of a grumpy mood. The argument will keep the story from ending and will come with the complain leaves we can get.

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If you want to explain, finish listening to the passengers when the passengers cool down and explain it to the passengers, not immediately. ✅🌟

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The main thing that made me learn was

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📍 communication is necessary and very important. When understanding is not clear, need to ask clearly.

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📍 team work is the most important thing.

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Whether to encounter the events of the day is not okay, but getting a good team will help us get through the day as a nightmare. Thanks to everyone on that team that helped to get through the day.

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Everyone on the team is trying to find a solution, so Suffert, even mentally, makes a nightmare day end beautifully.

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And this is why the flight attendant career values communication and teamwork the most. 🌟❤️

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I hope that my story will be an illustration to many of you to learn and apply.

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❗️ want to be a stewardess, come to study with Jane. Can say hello to Box. Details are in the comments.

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