What is Business Triangle? Why is it so important to Operation Management? Let's see.

At The Entrepreneur Forum 2026.

We've opened up a management learning gland that many people overlook, but it's actually the backbone of every business.

This speaker session is Mr. Nopthong Eddu.org

What we have from this session, let's conclude by understanding that...

Many people may view "back yard" or "Operation" as boring (MBA Harvard children also jump the most!), but if the back yard is not perfect, how good the business looks is, it's easy to "ton."

Mr. Nop mentioned the Business Model Triangle.

The key is three elements that must always be consistent and balanced:

1.Resources (resources): What we have (people, money, machines)

2.Processes (Process): The Method We Use (Flow Work, Layout, System)

3.Profit Formula (Profit Formula): Revenue minus expenses, how much is left?

Key Insight: If the front of the house (Resources) is very good, but the back of the house (Processes) is jammed, even if the marketing budget is deformed, this triangle is deformed and becomes a limitation that can't keep the business growing.

☕ Workshop in this session, talk about the bottleneck analysis, take a look at the slide and think about it.

Based on the data in the slide with 3 employees working single-piece Flow (made one glass at a time, respectively):

- Station 1 (Cashier): 30 seconds / glass

- Station 2 (Barista 1): 45 seconds / glass

- Station 3 (Barista 2): 60 seconds / glass

Everyone thinks where the bottleneck is....

✅ of course at station 3, right? Because it takes as long as it takes (60 seconds), so the system always flows as fast as the slowest point.

Capacity up to 1 hour, it will be 60 glasses:

Which means, even if the cashier takes the order, the last barista can only finish 60 glasses an hour.

So even if the marketing is good, a lot of people will buy, even if the Tontang cashier is more sensitive, the maximum order will be completed at 60 glasses per hour.

So, the solution is to find the bottleneck and adjust the flow.

Now, knowing that station 3 is a bottleneck, you can find out why it takes so long.

🔎 The problem is that Station 3 employees have to walk across to pick up milk at the freezer under the cashier's counter (Station 1), wasting up to 60 seconds.

🔑 If solved by adjusting the new Layout by moving the milk cooler near the brew point or where Station 3 employees do not have to walk = reduce Waste on Motion / Transportation

👍 But if Station 3 is reduced to 40 seconds, the new bottleneck will move to Station 2 (45 seconds) immediately! And Capacity will increase from 60 to 80 glasses / hour (up to 33%) without hiring any more people.

By listening to this day, we think that maybe business ownership, even our heads, we need to remind ourselves that we should "Stop working IN, Start working ON."

Don't be Chief Everything Officer doing everything yourself.

Because that's working IN the business to be one of the employees in the system (for example, to help make coffee yourself, to help people work), but should be working ON the business: to step back and look for the "system," look for the "bottleneck" and improve the "triangle" instead.

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