As a longtime fan of The Sims series, experiencing these kinds of technical problems can be incredibly discouraging. From my personal experience, when a purchased game isn’t working correctly and support is unresponsive, patience and persistence become essential. One key takeaway from dealing with similar issues is to thoroughly utilize the troubleshooting resources officially provided by EA Games, such as graphics and connectivity guides. These can often resolve hidden system-related problems. Additionally, keeping a detailed record of all your communications with customer service, including chats and emails, can be crucial if you seek escalation or refunds later. Some players have reported that connecting with community forums can help find temporary workarounds or connect with others facing the same issues, which provides emotional support during frustrating waits. If you continue to encounter “not showing up in game” errors or connectivity problems despite following all official steps, it’s worth trying a complete reinstall of both the game and the EA app, as corrupted installations sometimes cause such issues. Also, verify that your system drivers and Windows updates are current to avoid compatibility glitches. It's essential for game developers and publishers like EA to improve transparency and responsiveness in these situations to preserve their reputation. No gamer should feel ignored after purchasing a product that fails to meet their expectations. Hopefully, EA will address these technical and customer service challenges swiftly based on the feedback from their community. Remember, sharing your troubleshooting journey and any solutions you find can help others experiencing similar problems. Staying informed, connected, and proactive is the best approach when dealing with game tech issues and support delays.