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Has anyone ordered an online item and encountered an event like this?

Tell me, my personal opinion and this story on the platform is not wrong in the section here.

The story is that

We ordered the shipment two days ago and the shipment was delivered yesterday. Yesterday, the transport worker made the first call that there would be a package to deliver it. And if it was close, he would call again. And when he called the second round, he asked us where our address was. And we told him that the pin on our address was wrong. When we heard it, we looked at our address in the app that sent it and put it right. Then he said on the line that our address was far away from where he was. We, too, were ignorant, so told him that he was not sure. If far, hit back. He said that he I don't want to go to the middle of the bus. He said that I will deliver it. Then he said that our house is far enough to ask for the difference in fuel. When I heard, I was stunned. Confused. Why do I have to ask for more? Even if I use the cot for free, I still have to pay for the delivery to the bus. So I didn't give it to him. And I reasoned that the wrong pin is not our fault because I put the right address, so the difference here, I don't need to pay. And he will deliver it now.

But I don't like it. Why do I have to ask for an extra delivery difference because I usually pay first? I rarely have to collect the destination payment, so that he will already get the money. Why do I ask for more delivery?

2025/9/18 Edited to

... Read moreเมื่อเจอเหตุการณ์แบบนี้ สิ่งที่หลายคนอาจไม่รู้คือเรามีสิทธิ์ในการปฏิเสธการจ่ายเงินส่วนต่างที่พนักงานขนส่งร้องขอได้ค่ะ เพราะค่าจัดส่งนั้นผู้ให้บริการแพลตฟอร์มออนไลน์จะเป็นผู้รับผิดชอบเอง ไม่ควรมีการเรียกเก็บเพิ่มจากผู้รับสินค้า บางคนอาจสงสัยว่าทำไมจึงเกิดความผิดพลาดเรื่องที่อยู่บนแอพ ถึงแม้เราจะใส่ข้อมูลถูกต้อง แต่ระบบแผนที่หรือหมุดปักตำแหน่งอาจคลาดเคลื่อน ทำให้พนักงานขนส่งสื่อสารกับลูกค้าเรื่องระยะทางและค่าใช้จ่ายเพิ่ม ช่องทางโซเชียลมีเดียของแพลตฟอร์มหรือร้านค้านั้นจึงเป็นทางเลือกดีในการแจ้งปัญหาและขอความช่วยเหลือ บางครั้งการติดต่อผ่านแชทร้านค้าหรือเฟซบุ๊กเพจช่วยแก้ไขปัญหาได้รวดเร็วยิ่งขึ้น นอกจากนี้ ยังช่วยให้เราได้รับข้อมูลสถานะการจัดส่ง แบบเรียลไทม์ หรือติดตามการแก้ไขปัญหาจากพนักงานขนส่งได้โดยตรง แนะนำให้เก็บหลักฐานการติดต่อและข้อความสนทนาไว้ด้วย เผื่อกรณีต้องใช้เป็นหลักฐานร้องเรียนหรือขอคืนเงิน ประสบการณ์นี้สอนให้รู้ว่าการสั่งซื้อของออนไลน์ควรตรวจสอบข้อมูลที่อยู่ให้ละเอียด และพึงระวังในเรื่องค่าใช้จ่ายส่วนเพิ่มที่ไม่ควรมี รวมถึงไม่ควรยอมจ่ายโดยขาดการตรวจสอบข้อมูลหรือขอคำชี้แจงจากแพลตฟอร์มอย่างเป็นทางการค่ะ

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