My Urgent Care Experience 🚩

I went to urgent care with one of the worst styes I’ve ever had painful, swollen, and honestly scary. From the very beginning, the medical assistant was cold and unfriendly. Even though I showed my insurance card, she tried to charge me as if I had no coverage. It only got sorted out after I called my insurance advisor and he spoke directly with the clinic. Still, they kept taking in patients who arrived after me, and I ended up waiting almost three hours. When the doctor finally saw me, she was kind and professional, but things went downhill again as soon as I left. I realized I had forgotten my AirPods in the waiting room. Since my eye was so swollen, my friend had come with me to avoid me driving too much, and she went back with me to pick them up. I had already called, and the same medical assistant confirmed they were there. But when I showed up, she looked me in the eye and said there was nothing, denying she had ever spoken to me. At that point, I was already in pain and exhausted, I broke down in tears. My friend stepped in and told her that the way I was being treated felt discriminatory. Only then did another staff member get involved, apologized for the whole situation, and gave me back my AirPods. That day left me wondering: is bedside manner just as important as medical skill? Would you switch clinics after something like this? 🚩

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