Talk how? Whole heart and work
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1. Listen before speaking
Most people want to be listened to before being taught. Try listening carefully to the other person.
Finish without interrupting the middle of the sentence, you can immediately notice that the atmosphere changes from tense to comfortable, and from paranoid.
It's obviously more trusting.
2. Speak clearly, do not hurry
When we speak slowly and confidently, people feel that we care, not just talk.
Keep going, to finish the job quickly. The power of rhythmic and determined speech.
Can pass on respect for both heart and work in one word
3. Look in the eyes with heart
Honorable eye contact is the body language that says I'm really here, don't talk a lot, just look in the eyes gently, and the audience will recognize that he is important.
4. Use the word we
Change the word "You must be us." Try it together and you will see that the other person opens up immediately because no one likes to feel ordered, but everyone wants to feel involved.
5. Ask instead of complaining
Instead of saying why it's not finished, try asking where it's stuck.
What can it do to help you with your cooperation rather than your awkwardness?
6. Honorable warning
Remind anyone if they know that we hope well, say it in an encouraging way, for example, I know that you can do better than blaming why you are wrong again, the first word is good, the latter has a wall.
7. Speak with yourself and heart
Body language, facial expressions, tone of voice are as important as words. Try a small smile when you speak, a soft nod when you listen, and you will feel the change in the eyes of your audience.
8. Stop guessing and ask
Some people are quiet, not because they don't care, but because no one asks. Open the conversation with simple questions like: Are you okay now and listen to them willingly? The answer may make you understand them more.
9. Watch deeply
A great compliment is not only good at it, it's about watching what they do with a whim, such as seeing that you pay attention to the small details. This compliment is not only pleasing, but encouraging them to continue.
10. Except for the word but
Many people start a sentence with the word "understand," but which makes the word "understand" into a word, say, "I understand and we come to a solution together?"
11. Don't talk to win.
A good conversation is not about finding a loser, but about finding a common answer. People who listen with heart and speak humbly tend to get both heart and work without being loud.
12. Quiet to be powerful
In some situations, silence is the deepest listening. The more time
Who's sad? Maybe not saying anything, but just nodding.
Well, make him realize he's not alone.
13. Invite instead of order
Let's start from here. The difference between these two sentences is that the feelings and those who understand the feelings of others will be more influential than those who order well.
14. Encourage instead of pressure
Even if it's wrong, you should say it in an understandable manner. For example, next time, I believe.
That she will be better instead of the word, why make another mistake using language
That encourages the other side to want to change by itself
15. Recounting experiences, not using commands
Sometimes we don't have to say they're wrong, just recounting their experiences and learning how to embolden the audience.
Open your heart without feeling blamed.
16. Read the rhythm of people to be
No matter how good you say it, you notice if the other person is ready to listen or not, because the person who chooses the rhythm is the one who really controls the conversation.
17. Call the name often.
The name is the most influential word in the conversation. Let's call his name when talking. You'll notice that he has a more gentle eye.
Because it feels like you value his identity.
18. Thank you for sticking.
Don't overlook the word thank you even in small things.
The deeper the relationship, the more the word bridges the mind.
That doesn't have to invest a single baht.
