Dealing with a locked Apple ID on a family member’s device can be quite frustrating, especially when you’re trying to help but don’t have direct access to the account credentials. From my experience assisting a parent with a locked computer screen tied to their Apple ID, the first step is to calmly assess the situation and gather as much information as possible about the account—the email address, associated phone number, and any security questions that might have been set up. One effective approach is to use Apple’s official account recovery options. This often involves initiating a password reset through the Apple ID website or using the "Forgot Apple ID or password" feature on the locked device itself. If two-factor authentication is enabled, having access to the trusted phone number or trusted device makes the recovery process smoother. In cases where the account is unfamiliar or unmanageable, contacting Apple Support with proof of ownership or relationship to the device can sometimes help unlock the device or at least receive guidance. Moreover, keeping backups of important data via iCloud or other cloud services is crucial to prevent data loss during these lock scenarios. While technical solutions are essential, it also helps to communicate honestly with all parties involved, especially if you’re the ex boyfriend trying to aid your mom. Clearing misunderstandings and ensuring everyone’s cooperation can expedite the recovery process and avoid unnecessary conflicts. Lastly, to prevent similar issues in the future, consider setting up shared family accounts with clear authorization and maintaining updated contact and recovery information for Apple IDs linked to family devices. This proactive measure can save considerable time and stress down the road.