Customer service factory line edition. What do you do?🖥️⌨️

Hello! After the job interview at the 2nd company passed, now we have started working with this company for 3 months. Throughout the 3 months of work, it is enough to know the working system and know many things. Today, I will share the first work experience at the new children's edition to read it before I graduated from the Chinese faculty. Therefore, the knowledge of the working line is now equal to 0 🥲

When I came to work in the first month, I didn't have any work. I just read the company system manual to get to know where our department has scope. We were lucky to have the head of the department kind and understand that we don't have any knowledge of it. So I asked to watch each person in the department. One part was to let us really see the work process and the other part was to get to know the elder in the department faster. The other advantage is that the head of the department is calm and very attentive to teaching us until we dare to ask him whenever we encounter problems.

The second month, we started to catch more work. Every time we received the work, after a while, the head of the department would come to ask if we could do it. There is always a lot of 🥹. Our customer service or CS is to receive the wood from the cell. Once the deal cell with the customer is done, then we will receive the PO from the customer and the key order according to the customer's PO. Some customers will have their own order system. That means we also have to learn the customer's system. The customer will send us a link and create an Account to check the PO or order in the system, as if we were another employee of the customer's company. The main thing to see is the number of customers. The product that the customer wants to order, the price and the date that the customer wants us to ship, or maybe a pre-order, and the customer can send the plan later.

In the process of opening the order, we will send the data to the production department to acknowledge that this customer has a new order. The production department will be based on the data key in the system to make the product. If this step, the CS key to the product specification that the customer wants is wrong, then we will be screwed up. Therefore, every key press must be conscious. After completing the key order or opening the order in the system, the next step is to follow the customer's work. Our company will have a system to check which order is in the production stage. If it is close to the date that we have to deliver the product to the customer but have not completed the production, our duty is to follow the responsible party. For us, this step is very fierce, because if The production department is not working in time. We do not have products to send to customers. Our lives will enter the brew year without waiting to count by birth year. Simply put, we have to do all the way to provide us with products to send to customers. Personally, after working for 3 months, it feels that it is difficult because we do not understand the system of working in the company. After really working, have tried and error, have the opportunity to work often. Until now catching customers and feel that it is not as difficult as you think, but working with anything is not as difficult as working with people.

Customer service is customer service. If the delivery has problems or other problems that may be caused by other mistakes in the company, the department to receive the page is all CS. If anyone is working this line, you have to know this. The mind must be harder than concrete, correct the situation, do not put too much pressure on yourself, and do not take the whole thing alone. You have to control the tone when talking to the customer, no matter what mood the customer is in. Even when typing the text, you have to make the customer feel that we care (this is a personal idea), which is very serious to pressure ourselves. Now, we still control ourselves to not be good at all. 🥲 Some things that are beyond our control. And then there is a mistake, we still keep to ourselves because the customer insults us very juicy. Regardless of the point of error, we in the name of the company representative must be the face receiver. Sometimes, it feels like going on or enough. It is a feeling that I want to quit, but still feel that I can continue to fight in my own way. 😂 Fortunately, everyone at work is cute, especially our department, I do not want to work or talk to the customer at all, which some things work very well. Get a leap of skill, hahahaha. When our department goes to eat together, it will be good. Open up to talk, we can tell about the problem that we still can't find a solution for ourselves, so they advise us to clench our teeth to fight through the feeling now. And maybe because we just started working for a few months, we still can't handle ourselves. If you really ask in your heart right now, I still don't think to give up. Want to know and still think that I can do it here. Fight for 3 months and then have to fight. Female! Let's keep going.

That's for today ka is not like reviewing the work done, but more like complaining, hahahaha. This is just a preliminary scope of work. There are also details in this position of responsibility. Each company has a very different scope of work. Above all, the work life just started. We have to work. Do not let the work come to us. 💖

# Customer service # Customer service # New students # Factory

# Experience