Parcel shop in the village # crash

# Parcel shopIn the village.

The story is that one day, a customer in the neighborhood will deliver 500 kilograms of wet tamarind products that the customer has told us. We made an agreement with the customer. The customer asked for a freight fee of not more than 5000 baht. We calculated in the system that 500 kilograms can be done because we gave the customer a discount of about 10 to 15%. But the customer did not have the package box itself, so we provided the customer with the package box which the customer agreed. But we did not tell the customer that the package box cost did not include the freight charge, which we thought the customer would not be difficult to say. We agreed with the customer to carry 56 bags of tamarind at the customer's house. We brought At the store, it appears that the total is not 500 kilograms, the total is 560-almost 600 kilograms. We can pack 28 boxes for customers. There are two bags of 10 kilograms each, which one box together will be 21 to 22 kilograms, not 20 kilograms. Because the customer did not put 10 kilograms, they put 10 kilograms. We have proposed that if the customer wants a budget of less than 5000, the customer must remove the package to this amount, which the customer does not agree. We found a way to cheat the weight for the customer, but calculated it out more than 5000 baht. The total box is 6800. Than Baht made a 15% reduction to the customer, and the customer still did not agree. We decided to call the destination or the recipient whose offspring of the sender has called far away. Tel called to say that the customer asked the customer to pay an additional 1800 Baht, which the customer did not agree to say about the home, did not talk to each other. We then asked the customer to talk to each other about how to take it. We waited at the end of the call. In conclusion, we did not send. Now, it was very damaged. So we demanded the box and the oil cost to bring it because it was a very heavy package. We managed to mediate, but what we lost all the time, said that the money It's not worth it, but it's closed.

This is the experience of opening a shipping shop that is too kind to customers because they are the same people, so they do not want to want anything. Actually, the delivery of the customer must be delivered by themselves, have to pack by themselves, or if the package is provided by the store, there will be a service charge. From now on, the delivery system will be changed. The delivery of the new package will inform the customer more clearly than before, will not accept the delivery.

I forgot to tell you that the customer went to talk to the transport something. He made 3000 from the north to the northeast. I do not know which transport to receive. The oil cost is not worth it. I feel that it will be a transport enterprise.

I would like to finish the customer review only. The next day, I will send it myself. I will pack it myself. Or I will give you the shop to make me have a service fee. Thank you. Maybe for our fault too. Because I was too happy and told the customer the transportation fee without saying it in detail, it was a broken communication. I would like to update and fix it again. It is considered the experience of opening a package shop in the village.# Please leave the shop as well. Will fix and improve well.@อำเภอ เชียงคำ ร้านขายของชำแม่รุ้ง รับส่งพัสดุทั่วไทย @บ้านหัวทุ่ง