In California they tried to charge me for a dent that was rusty. So it wa there already for a while. Last night. We got there late. So we took the only small car they had. But look at the damage. It’s a set up cause if I hit one bad bump. It’s gonna get worst. Always make videos before you pull off. I learned last time. This one won’t be charging me for someone else’s damage
Having dealt with rental car damage disputes myself, I can’t stress enough the importance of thoroughly documenting the car’s condition before leaving the lot. In cases like the one described, where a pre-existing rusty dent caused trouble, it's easy for rental companies to try to pass the blame onto customers unfairly. One of the most reliable ways to protect yourself is to take comprehensive photos and videos of the entire vehicle from multiple angles as soon as you pick it up. I always make sure to capture close-ups of any scratches, dents, or rust spots—even small imperfections that others might overlook. This visual evidence is critical if there is any disagreement when returning the vehicle. Additionally, don’t rely solely on visual inspections; ask for a detailed damage report and verify that all known issues are recorded officially before signing off on the rental. If the company hesitates to provide this documentation, consider going to another rental office or escalating the matter within the company. Keep in mind that even minor bumps can worsen existing damage, as highlighted in the example where the car’s dent could worsen after hitting a bump. This emphasizes how prior damage can easily be misattributed to new renters. Taking time to clearly document everything helps prevent being charged for damage you didn't cause. Lastly, remember that patience and persistence go a long way. When dispute arises, be calm but firm when presenting your evidence. Rental car disputes can be stressful, but with the right preparation and documentation, you can avoid unnecessary charges and ensure a smoother rental experience.
