I understand how frustrating it can be when you don't receive an immediate response from a shop or service, especially when you have questions or need assistance. Based on my experience with busy retail stores, the best way to ensure your message is seen and answered quickly is to use the recommended contact method that the store asks for. In this case, contacting the shop exclusively through WhatsApp seems to be their preferred channel for communication. WhatsApp provides real-time messaging and is widely used for its convenience in customer service. If you ever find yourself waiting too long for a reply, sending a polite follow-up message on WhatsApp often helps. Also, try reaching out during typical business hours or times when the shop is less busy. Another tip is to be clear and concise in your message, stating exactly what information or help you need, which can speed up the response time. From observing shops in the Longueuil and Montreal area, many have adopted social media tags like #montrealtiktok and #visibilité to increase their presence and connect with customers. Following their social media can keep you updated on new products, promotions, or any changes in service availability. Ultimately, patience is key when the team is managing both in-store customers and online inquiries. Supporting local businesses by understanding these delays encourages better service in the long run. Remember, sending your message over WhatsApp and including any relevant details can make your interaction more effective and satisfying.