The game may change a little. 🚨
A Reddit user came out and told him about the experience of a drama claim now, stating that instead of receiving the new product that many expected, the company offered a refund, even though the product was listed as Lifetime insurance.
.
This user purchased two rows of 16GB Silicon Power DDR4-3200 Ram Kit in 2024. Later, one row of Ram was found to have a breakdown, and the claim was sent through the RMA process on Lifetime Warranty.
.
In general, consumers understand that if the product does not end the production line or does not enter the EOL (End of Life) status, the company should always have a replacement product. That is, if the product is claimed, it should receive the original or similar specification.
.
But the company explained that because DRAM is currently in short supply, it cannot provide a replacement and instead offers a refund based on the original purchase price of $54.97, or about $1700, and a 15% depreciation deduction, giving him only $46.72, or about $1400.
.
The point of criticism is that during the same period, market ram prices rose dramatically, resulting in the amount of money refunded may not be sufficient for the current purchase of similar capacity or specification rams, so this event becomes a question of the true meaning of the term "Lifetime Warranty," whether it ultimately means replacing new goods, or just a guarantee under conditions that may vary according to market circumstances.
.
Source: HKEPC




























































































