Sonder was basically if Airbnb and a boutique hotel had a sleek, tech-savvy baby; offering apartment-style stays with hotel vibes in cities like Miami, NYC, London, and Dubai. Now bankrupt!
What to do if your Sonder stay was canceled 🧳
1. Check how you booked. If you booked through Marriott Bonvoy, you’re eligible for a full refund and possible rebooking at another Marriott property.
2. If you booked directly with Sonder, contact your credit card company or travel insurance right away to dispute or claim reimbursement.
3. Document everything.
Screenshot your confirmation, payment receipts, and any messages or emails from Sonder or Marriott.
4. Do Not go to the property.
Many guests are reporting mid-stay evictions — wait for written confirmation before showing up.
Call for backup.
If you’re stranded or mid-trip, reach out to a travel advisor (hi 👋🏾) who can rebook you somewhere safe and secure today.
... Read moreIt's heartbreaking to hear about Sonder's situation, especially if you, like me, fell in love with their unique apartment-style stays. I remember staying in a Sonder apt once – it felt like a dream with its modern living room, complete with a comfy gray sofa and a sleek wooden coffee table, perfect for unwinding after a day out. The large windows often offered glimpses of a vibrant city building, and having a desk with a laptop setup made it feel like a true 'home sweet home.' It was this curated, 'STYLED WITH LOVE' experience that made them so popular. So, what happens now if your booking is affected, or if you're looking for that special 'Sonder apt' feel elsewhere?
Beyond the initial steps, let's dive a bit deeper into navigating this tricky situation. If you're disputing a charge with your credit card company, remember to provide all the evidence. This includes your original booking confirmation, proof of payment, any communication from Sonder or Marriott acknowledging the cancellation, and even screenshots of their bankruptcy announcements if possible. The more documentation you have, the stronger your case. Explain clearly that the service (your stay) was not rendered due to the provider's insolvency, making it a legitimate chargeback request.
For those who had travel insurance, now is the time to meticulously review your policy. Does it explicitly cover supplier default or bankruptcy? Many policies have specific clauses for this, but the coverage can vary widely. Gather your policy number, proof of payment for the trip, and all communication related to the cancellation. Filing a claim can be straightforward if you have all your ducks in a row and understand your policy's terms regarding financial insolvency.
What if you're actually in a Sonder property and get news of an eviction? This is an incredibly stressful and urgent situation. While the original article advises against going to the property without confirmation, if you're already there, prioritize your safety and immediate needs. Contact customer support for your credit card or travel insurance immediately; they might have emergency assistance services that can help with rebooking or temporary accommodation. Look up local consumer protection agencies or legal aid if you feel your rights are being violated. Document everything – take photos, videos, and note names of people you speak to and the time of conversations. Your safety and securing alternative accommodation are paramount.
If you loved the 'Sonder apt' experience and are now searching for alternatives, don't despair! Many other brands offer similar apartment-hotel concepts. Look into companies like Placemakr, Mint House, or even boutique apartment listings on platforms like Airbnb or Vrbo, specifically filtering for 'boutique' or 'designer' apartments. Pay attention to amenities like a well-appointed kitchen, comfortable living spaces (like that gray sofa!), and dedicated workspaces (a desk with a laptop). Reading recent reviews about cleanliness, responsiveness, and overall guest experience is key to finding a reliable alternative that truly feels like a 'home sweet home.'
To prevent future headaches, always book with a credit card that offers robust consumer protection and extended chargeback rights. For high-value trips, seriously consider 'cancel for any reason' travel insurance, which provides the most flexibility, though it often comes at a higher premium. And before booking with a newer or less established company, do a quick online search for recent news or reviews about their financial stability or operational issues. It's a tough lesson to learn, but being proactive and informed can save you a lot of stress and potential financial loss down the line. I hope these extended tips help you navigate the post-Sonder world and find your next perfect stay!