I want to share my personal insight on dealing with conflicts in customer service situations, especially after reading about the assault incident at Wendy's in Carbondale. From my experience, when a misunderstanding arises—such as payment verification issues—staying calm and polite is crucial, even if frustration builds. Documentation like showing the app order and bank statement, as done by the original poster, is important to clarify the situation. However, when staff respond aggressively or there is potential for physical altercations, it is best to remove yourself from the environment if possible to avoid escalation. If the conflict escalates to threats or assault, contacting local authorities and filing an official complaint is advisable to ensure your safety and accountability. I've also found that leaving detailed reviews online can alert other customers and prompt the business to take corrective actions. No customer should experience violence over an order issue, and businesses must ensure proper training for staff to manage disputes professionally. For anyone facing similar situations, prioritize your safety and gather evidence such as receipts, app confirmations, or even video recordings if discreet and legal in your area. Customer service conflicts can be stressful, but keeping collected and knowing your rights can protect you. Hopefully, incidents like the one described serve as a reminder for both businesses and customers to handle disputes responsibly and peacefully.